This package supports the following driver models: HP Scanjet G hp scanjet series. Full Specifications. What's new in version 9. Release August 26, Date Added April 26, Version 9. Operating Systems. Total Downloads 35, Downloads Last Week 2. It simply reverts to the basic drivers. I have been troubleshooting this for 3 days, but haven't really found anything online to help me. Today, I discovered a second computer doing the same thing.
This one is a Gateway desktop with an Intel processor running Vista bit. Again, I ran diagnostics on the hard drive and memory. Then I checked for viruses and malware. The initial complaint was that the system was too slow and it still was even after cleaning. So I ran a complete recovery on it as well. This one has a DeskJet I think and I tried to install the software from download. The same thing occurs. No error, but the basic drivers install instead of full feature.
I have tried removing all start-up items, running as administor, enabling the system administrator and running from that user. No anti-virus is installed on either system, so that isn't interfering. I am absolutely stumped. Two different models, two different OS'es, two different printers, one common issue. I have triple checked the drivers and I know I am downloading the full feature drivers from HP.
I do this for a living, so I'm pretty sure I've checked the most obvious things. But at this point, I will take any suggestions. I do not have either printer in our office. I have never had a problem installing HP full feature software and clicking the feature to connect later, so I never require the clients to bring their printers.
Any help is greatly appreciated! Click Apply and then click OK. After the 4 files are set to run in compatibility mode, double click the autorun. On the top of the setup screen, click Install Software and then follow the on-screen prompts to complete the installation.
If you are trying to connect on a network, go to. Figure : Begin Setup screen. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Select from the products you own.
To contact support, select from your products. Examples of where to find your product name. Or select your product from popular printers. Need help finding a serial number? Try a keyboard command. Locate your product's information label. Watch a video. Find your serial number by locating the product label.
The product information label contains your serial number and product number. Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system.
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