What's new in version 3. We also fixed a bug where the cursor would jump around when you typed a long reply. I know, we hated it too. Additionally we have lots of smaller bug fixes and non-english keyboard support.
Direct messages will now show up in search results. We fixed a bug where profile images were not loading anymore. To support our latest cloud release there is now support for bulk file uploads in the inbox. In newer versions of Jive 8. Release June 8, Date Added June 8, Version 3. Operating Systems. Operating Systems iOS. Additional Requirements Compatible with: iphone4, iphone4, ipad2wifi, ipad2wifi, ipad23g, ipad23g, iphone4s, iphone4s, ipadthirdgen, ipadthirdgen, ipadthirdgen4g, ipadthirdgen4g, iphone5, iphone5, ipodtouchfifthgen, ipodtouchfifthgen, ipadfourthgen, ipadfourthgen, ipadfourthgen4g, ipadfourthgen4g, ipadmini, ipadmini, ipadmini4g, ipadmini4g.
The desktop app works exactly like GoToConnect Web. Access your corporate directory, place calls, text, chat, or meet through one easy-to-use application. Minimize the app on your desktop and still receive communication. Download GoToConnect for desktop. Discover what happens when the best in cloud communications meet the best in cloud collaboration.
You can also easily track metrics to gain insights into usage for each individual employee. Enjoy HD audio quality, battery-life optimization, and reliable mobile productivity anywhere you go. The App works well. There are times when the call quality can be diminished.
This applies to all VOIP services. The mobile benefits far outweigh the occasional call quality issues. App is easy to download and use. SMS texting is a feature within the mobile app. GoToConnect continues to evolve and improve. Vernon Evolving Technologies Michigan.
I have a brand new MacBook Pro, AirPods in great condition, and terrific wifi, and I do not experience these sorts of issues with any of the other app we use. Shared line appearance is a great addition for executives and their assistants to mutually manage and monitor calls on the same line from up to eight different phones. Create a call queue to make it easier for incoming callers to reach a department—like Support or Billing.
Agents that have logged in to a queue can then answer these calls as they are dispersed to them. Typically, an agent logs in and out of a call queue from their phone. However, you can manage agents in a call queue from the portal as needed. This video demonstrates how to route a phone number in the administration portal for your GoTo Connect phone system.
This video demonstrates how to perform a warm, or attended, transfer on a Yealink T40P phone. This video demonstrates how to enable texting permission on a phone number. We highly recommend that you limit this permission to one user per phone number. This video provides and overview of the options that are available to you when you click the Phone Numbers tab in your Jive PBX system.
Unlike most traditional phone systems, there is no limit to the number of calls that you can receive at the same time through a single phone number when using VoIP technology. This video demonstrates how to reset and change a user's password on their line. An admin or super admin can easily complete this process in the administration portal. This video demonstrates how to set up presence monitoring in your Jive system.
Presence monitoring allows for you to easily view on your phone if a certain line is in use. This is also a great feature to use with call parking. This video demonstrates how the presence monitoring feature works on your Jive phone. This feature allows for you to easy activate your new phone and assign it to a user.
This video demonstrates how to plug in your Linksys SPA phone. It is important to know which ports to use so that your phone will work properly. Remember, you must have an Internet source and power supply. Also, don't forget to plug in your handset and optional headset. This video demonstrates how to plug in your AudioCodes device. It is important to know which ports to use so that your ATA device will work properly.
This video demonstrates how to plug in your Panasonic phone. This video demonstrates how to plug in your Cisco SPA phone. This video demonstrates how to plug in your VTech phone. This video demonstrates how to plug in your Snom phone. This video demonstrates how to plug in your Aastra phone. This video demonstrates how to plug in your Grandstream phone.
This video demonstrates how to plug in your Yealink phone. This video demonstrates how to plug in your Polycom phone. This video demonstrates how to plug in your Cisco phone. This video demonstrates how to set up speed dial contacts in Jive Administration.
These contacts can also be used for things like presence aware and call parking. Call parking allows for you to place a call on hold that can then be picked up by anyone in your organization. The call parking timeout setting allows you to determine how long a call is on hold before it is bounced back to the original person who parked the call.
This is a great safeguard to ensure that calls are not forgotten. The option to message internal contact groups is now available in GoTo Connect. This feature is called Channels. In order to use this feature, it must be enabled by your system administrator. I'll show you where to find the setting, which is called Bussiness Messaging, in both portals.
This video demonstrates how to use the locations tab in the admin portal. This section is like an address book. Administrators are asked to add addresses when creating new users. These saved addresses can be selected so that they do not need to be retyped every time.
Typically, when creating a new user, you'll assign them a device so that they can place and accept calls. There may be times that you want to create a user without a device, like in the case of adding your system administrator to the account.
This is a non-billable action. This video deals with permissions in the administration portal. I'll discuss the differences between an admin and a super admin, demonstrate how to give permissions when you create a new user, and show you what options are available from the Permissions tab. This video demonstrates how to create a new user in the admin portal. After creating a new user, you have the option to assign them a phone or softphone, as well as give them optional permissions.
Here is a link to our Getting Started Guide for Users: support. This video demonstrates how to register your business email address so that you can use GoToConnect. Before this can happen, ensure that your system administrator has added this email address to the admin portal, as well as enable web log-in access, for this process to work.
Give users or user groups call monitoring permissions to listen to a call in progress on any line without call interruption or intervention. If you are experiencing choppy, distorted, or delayed audio, you may have a problem with network instability. Checking your bandwidth can help determine if that is the cause of the problem. Typically, static is limited to a single phone or group of phones in a specific part of the office and is caused by a problem with the physical connection to the internet or an issue with the device itself.
Issues with one-way can occur when there is low bandwidth, a complication with a firewall rule, or an issue with your internet service provider. This test gives you a comprehensive picture of your network in real-time.
For the most accurate results, install the GoTo Network Test on a computer that is connected in the same way that your phone is. Hearing an echo or loop on your desk phone or the GoTo Connect softphone can often be caused by the volume being too loud, as well as delayed.
We've got three suggestions for you to try to fix this. Perform a command-line ping test to check latency. On a call, voice latency may cause a delay in the audio being transferred. This video demonstrates how to perform a command-line ping test on your wide area network WAN and local area network LAN. It will also provide some helpful tips to try if you have problems with those. To perform a command-line ping test, for Windows users, type the command ping.
When distortion is severe, it can sound similar to static, and it is likely because of network instability. This video discusses different tests you can run to test that, defines key network terms, and provides solutions if you're experiencing problems.
This video demonstrates how to install your device. Here are the other videos in the series. This video demonstrates how to assign phones to your JBC.
This video demonstrates how to enable alerts on your JBC. Wallboards are a visual display of your Contact Center's performance data that can be cast onto a TV screen for your team.
Every company is different, and you have the opportunity to feature the metrics that are the most important to your company. The agent dashboard can be used to see real-time call details and take calls and chats when available.
The agent dashboard also enables agents to log in, pause, or log out of all queues simultaneously, including traditional call queues, chat queues, and campaigns. Assign supervisors and agents to specific queues so they can begin taking and managing inbound calls. The CC Admin must be created in the administration portal. Others can then be added when using GoToConnect. Contact Center provides a variety of data and reports that can help you see in real-time how your agents and queues are performing.
Use this dashboard to see your personal productivity and real-time call details for the queues you are assigned to.
This video demonstrates how to use the agent view in GoToConnect. Use that view to see real-time call details and take calls. The agent view also enables agents to log in, pause, or log out of all queues simultaneously. You can access Contact Center from your admin portal or from within other Jive apps using the app switcher. This page helps managers understand in depth what is happening with callers and agents of specific queues in real-time.
This page helps key stakeholders analyze performance within the last 90 days and drive data-supported changes to operations by providing reports that can be filtered by a specific queue s , date, and time.
Please allow up to 12 hours for the latest data to display. This report tracks the average time a contact waits for an agent in the queue before hanging up for the selected queue s and date range. This report displays queue usage as it relates to pricing for Contact Center. It displays your month to date usage as well as your average monthly usage so that you can evaluate available pricing tiers. Charges are only applied for the time a call spends unattended in a queue and the time the attended contact spends with an agent.
There are no charges for wrap time or calls that did not originate within a queue. This report tracks agent totals and aggregate statistics for the selected queue s , date range, and agent s. These results focus on agent performance. This report tracks queue totals and aggregate statistics for the selected queue s and date range.
These results focus on queue performance and the resulting impact on customer satisfaction. This dashboard enables you as a manager to understand exactly what is happening with the calls your company receives in real time so that you know how best to prepare for and handle everything coming your way.
You can quickly see what areas might be overwhelmed and could use a few more agents. Beyond that, this dashboard allows you to jump right to that particular queue, put out the fire, and then come back to home base to reassess how everything else is fairing company-wide.
Get a pulse on the health of your organization and stay ahead of the game like you never have before. This page tracks the contact resolution counts for the selected queue s and date range. This shows how a contact was ultimately resolved. This page allows you to generate a.
0コメント